About
About
A personal AI app for everyday health and medical needs—offering seamless consultations, managing common illnesses, renewing prescriptions, and supporting overall well-being through an intuitive chatbot interface.
A personal AI app for everyday health and medical needs—offering seamless consultations, managing common illnesses, renewing prescriptions, and supporting overall well-being through an intuitive chatbot interface.
Role & Process
Role & Process
I conducted research, surveys, and interviews to identify pain points in remote healthcare, developed and refined user personas, storyboards, and wireframes, and delivered a final prototype design.
I conducted research, surveys, and interviews to identify pain points in remote healthcare, developed and refined user personas, storyboards, and wireframes, and delivered a final prototype design.
Background
Background
Before the pandemic, only 2% of UCSF appointments were via telemedicine, which rose to 60% during social distancing but later dropped to 25%.
Before the pandemic, only 2% of UCSF appointments were via telemedicine, which rose to 60% during social distancing but later dropped to 25%.
What causes users not to continue using remote medical services?
What causes users not to continue using remote medical services?
What causes users not to continue using remote medical services?
Research
Research
I conducted the user surveys (31 participants) and 4 interviews to identify pain points and address concerns about remote healthcare.
I conducted the user surveys (31 participants) and 4 interviews to identify pain points and address concerns about remote healthcare.
Over 75% of users have used remote medical services.
Over 75% of users have used remote medical services.
What challenges do patients face in the current healthcare system?
What challenges do patients face in the current healthcare system?
Limited Accessibility
Limited Accessibility
Long Wait Times
Long Wait Times
High Costs
High Costs
Fragmented Care
Fragmented Care
Privacy Concerns
Privacy Concerns
Q: what circumstances do users prefer remote healthcare?
Q: what circumstances do users prefer remote healthcare?
64%
64%
Common illnesses
Common illnesses
42%
42%
Medication Advice
Medication Advice
40%
40%
Prescription renewals
Prescription renewals
20%
20%
Regular check-ups
Regular check-ups
The main reasons users choose to use remote healthcare services are convenience and cost efficiency.
The main reasons users choose to use remote healthcare services are convenience and cost efficiency.
For patients who have NOT used remote healthcare services cite the need for in-person diagnosis.
For patients who have NOT used remote healthcare services cite the need for in-person diagnosis.
Findings
Findings
Users choose remote healthcare for its convenience, reduced waiting times, cost efficiency, and accessibility, particularly valuing 24/7 availability and the ability to manage chronic conditions or minor medical concerns from home.
Users choose remote healthcare for its convenience, reduced waiting times, cost efficiency, and accessibility, particularly valuing 24/7 availability and the ability to manage chronic conditions or minor medical concerns from home.
Affinity Diagram
Tech-Savvy
Users
Healthcare Challenges
Long wait times
Time Constraints
Family Health
Cost-Efficiency
Difficulty scheduling appointments
Lack of healthcare access
High costs
Feeling overwhelmed
Smartphone reliance
Busy schedules
Work and family balance
Worry about children's health
Need for quick advice
Anxiety when family member get sick
Seeking affordable options
Reducing expenses
Avoiding unnecessary bills
Responsibility for family’s well-being
Limited free time
Desire for time-saving solutions
Comfort with technology
Frequent app use
Expecting convenience
Persona
Persona
User Journey Map
User Journey Map
Persona
Persona
How might we simplify the telemedicine process to improve efficiency and save time during appointments?
How might we simplify the telemedicine process to improve efficiency and save time during appointments?
How might we simplify the telemedicine process to improve efficiency and save time during appointments?
Affinity Diagram
Tech-Savvy
Users
Healthcare Challenges
Long wait times
Time Constraints
Family Health
Cost-Efficiency
Difficulty scheduling appointments
Lack of healthcare access
High costs
Feeling overwhelmed
Smartphone reliance
Busy schedules
Work and family balance
Worry about children's health
Need for quick advice
Anxiety when family member get sick
Seeking affordable options
Reducing expenses
Avoiding unnecessary bills
Responsibility for family’s well-being
Limited free time
Desire for time-saving solutions
Comfort with technology
Frequent app use
Expecting convenience
Affinity Diagram
Tech-Savvy
Users
Healthcare Challenges
Long wait times
Time Constraints
Family Health
Cost-Efficiency
Difficulty scheduling appointments
Lack of healthcare access
High costs
Feeling overwhelmed
Smartphone reliance
Busy schedules
Work and family balance
Worry about children's health
Need for quick advice
Anxiety when family member get sick
Seeking affordable options
Reducing expenses
Avoiding unnecessary bills
Responsibility for family’s well-being
Limited free time
Desire for time-saving solutions
Comfort with technology
Frequent app use
Expecting convenience
Information Architecture
Information Architecture
User Test & Improvement
User Test & Improvement
Before
Before
After
After
Feedback
Feedback
Adding a history feature is essential. Chat records can be automatically saved for future reference when needed.
Adding a history feature is essential. Chat records can be automatically saved for future reference when needed.
Solution
Solution
Automatically save chat history on the homepage in a structured format based on time and topic for users to easily access anytime.
Automatically save chat history on the homepage in a structured format based on time and topic for users to easily access anytime.
Before
Before
After
After
Feedback
Feedback
The abbreviation in the profile picture's name is a bit confusing. Does it refer to chat records or selecting family members?
The abbreviation in the profile picture's name is a bit confusing. Does it refer to chat records or selecting family members?
Solution
Solution
When users choose an avatar, it will display detailed information about the family member. After that, they can click the "Select" button to confirm the selection of the family member.
When users choose an avatar, it will display detailed information about the family member. After that, they can click the "Select" button to confirm the selection of the family member.
Key Features
Key Features
Based on user research and testing, I defined four main features for Medbot.
Based on user research and testing, I defined four main features for Medbot.
Common Illness
Health Management
Prescription Renewal
Other Consultations.
Common Illness
Health Management
Prescription Renewal
Other Consultations.
These features cover most of the users’ daily healthcare needs. Additionally, I assigned a unique color to each feature, which is reflected in the AI diagnosis chat interface for better visual association and clarity.
These features cover most of the users’ daily healthcare needs. Additionally, I assigned a unique color to each feature, which is reflected in the AI diagnosis chat interface for better visual association and clarity.
01 - If an account includes multiple dependent users, the AI will ask to select the specific user before beginning the diagnosis.
01 - If an account includes multiple dependent users, the AI will ask to select the specific user before beginning the diagnosis.
02 - Users can upload photos, medical records, and other consultation materials to improve the accuracy of the AI diagnosis.
02 - Users can upload photos, medical records, and other consultation materials to improve the accuracy of the AI diagnosis.
03 - After the user clicks "AIgnosis," the AI will analyze the provided information and generate a diagnosis report.
03 - After the user clicks "AIgnosis," the AI will analyze the provided information and generate a diagnosis report.
04 - Users can add the AI-recommended treatment plan to their "Reminders" to ensure consistent follow-up and regular treatment.
04 - Users can add the AI-recommended treatment plan to their "Reminders" to ensure consistent follow-up and regular treatment.
Design System
Design System
| Color Palette |
| Color Palette |
| Typography |
| Typography |
| Icons |
| Icons |
| Components |
| Components |
Takeaways
Takeaways
Expanding the Vision
Expanding the Vision
In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.
In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.
In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.
Seamless User Experience is Key
Seamless User Experience is Key
Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.
Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.
Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.
Let's create together!
Cindy57.wu@gmail.com
Copyright© 2024 Cindy Wu. All rights reserved 💜
Let's create together!
Cindy57.wu@gmail.com
Copyright© 2024 Cindy Wu. All rights reserved 💜
Let's create together!
Cindy57.wu@gmail.com
Copyright© 2024 Cindy Wu. All rights reserved 💜
Let's create together!
Cindy57.wu@gmail.com
Copyright© 2024 Cindy Wu. All rights reserved 💜
Let's create together!
Cindy57.wu@gmail.com
Copyright© 2024 Cindy Wu. All rights reserved 💜