About

About

A personal AI app for everyday health and medical needs—offering seamless consultations, managing common illnesses, renewing prescriptions, and supporting overall well-being through an intuitive chatbot interface.

A personal AI app for everyday health and medical needs—offering seamless consultations, managing common illnesses, renewing prescriptions, and supporting overall well-being through an intuitive chatbot interface.

Role & Process

Role & Process

I conducted research, surveys, and interviews to identify pain points in remote healthcare, developed and refined user personas, storyboards, and wireframes, and delivered a final prototype design.

I conducted research, surveys, and interviews to identify pain points in remote healthcare, developed and refined user personas, storyboards, and wireframes, and delivered a final prototype design.

Background

Background

Before the pandemic, only 2% of UCSF appointments were via telemedicine, which rose to 60% during social distancing but later dropped to 25%.

Before the pandemic, only 2% of UCSF appointments were via telemedicine, which rose to 60% during social distancing but later dropped to 25%.

What causes users not to continue using remote medical services?

What causes users not to continue using remote medical services?

What causes users not to continue using remote medical services?

Research

Research

I conducted the user surveys (31 participants) and 4 interviews to identify pain points and address concerns about remote healthcare.

I conducted the user surveys (31 participants) and 4 interviews to identify pain points and address concerns about remote healthcare.

Over 75% of users have used remote medical services.

Over 75% of users have used remote medical services.

What challenges do patients face in the current healthcare system?

What challenges do patients face in the current healthcare system?

Limited Accessibility

Limited Accessibility

Long Wait Times

Long Wait Times

High Costs

High Costs

Fragmented Care

Fragmented Care

Privacy Concerns

Privacy Concerns

Q: what circumstances do users prefer remote healthcare?

Q: what circumstances do users prefer remote healthcare?

64%

64%

Common illnesses

Common illnesses

42%

42%

Medication Advice

Medication Advice

40%

40%

Prescription renewals

Prescription renewals

20%

20%

Regular check-ups

Regular check-ups

The main reasons users choose to use remote healthcare services are convenience and cost efficiency.

The main reasons users choose to use remote healthcare services are convenience and cost efficiency.

For patients who have NOT used remote healthcare services cite the need for in-person diagnosis.

For patients who have NOT used remote healthcare services cite the need for in-person diagnosis.

Findings

Findings

Users choose remote healthcare for its convenience, reduced waiting times, cost efficiency, and accessibility, particularly valuing 24/7 availability and the ability to manage chronic conditions or minor medical concerns from home.

Users choose remote healthcare for its convenience, reduced waiting times, cost efficiency, and accessibility, particularly valuing 24/7 availability and the ability to manage chronic conditions or minor medical concerns from home.

Affinity Diagram

Tech-Savvy

Users

Healthcare Challenges

Long wait times

Time Constraints

Family Health

Cost-Efficiency

Difficulty scheduling appointments

Lack of healthcare access

High costs

Feeling overwhelmed

Smartphone reliance

Busy schedules

Work and family balance

Worry about children's health

Need for quick advice

Anxiety when family member get sick

Seeking affordable options

Reducing expenses

Avoiding unnecessary bills

Responsibility for family’s well-being

Limited free time

Desire for time-saving solutions

Comfort with technology

Frequent app use

Expecting convenience

Persona

Persona

User Journey Map

User Journey Map

Persona

Persona

How might we simplify the telemedicine process to improve efficiency and save time during appointments?

How might we simplify the telemedicine process to improve efficiency and save time during appointments?

How might we simplify the telemedicine process to improve efficiency and save time during appointments?

Affinity Diagram

Tech-Savvy

Users

Healthcare Challenges

Long wait times

Time Constraints

Family Health

Cost-Efficiency

Difficulty scheduling appointments

Lack of healthcare access

High costs

Feeling overwhelmed

Smartphone reliance

Busy schedules

Work and family balance

Worry about children's health

Need for quick advice

Anxiety when family member get sick

Seeking affordable options

Reducing expenses

Avoiding unnecessary bills

Responsibility for family’s well-being

Limited free time

Desire for time-saving solutions

Comfort with technology

Frequent app use

Expecting convenience

Affinity Diagram

Tech-Savvy

Users

Healthcare Challenges

Long wait times

Time Constraints

Family Health

Cost-Efficiency

Difficulty scheduling appointments

Lack of healthcare access

High costs

Feeling overwhelmed

Smartphone reliance

Busy schedules

Work and family balance

Worry about children's health

Need for quick advice

Anxiety when family member get sick

Seeking affordable options

Reducing expenses

Avoiding unnecessary bills

Responsibility for family’s well-being

Limited free time

Desire for time-saving solutions

Comfort with technology

Frequent app use

Expecting convenience

Information Architecture

Information Architecture

User Test & Improvement

User Test & Improvement

Before

Before

After

After

Feedback

Feedback

Adding a history feature is essential. Chat records can be automatically saved for future reference when needed.

Adding a history feature is essential. Chat records can be automatically saved for future reference when needed.

Solution

Solution

Automatically save chat history on the homepage in a structured format based on time and topic for users to easily access anytime.

Automatically save chat history on the homepage in a structured format based on time and topic for users to easily access anytime.

Before

Before

After

After

Feedback

Feedback

The abbreviation in the profile picture's name is a bit confusing. Does it refer to chat records or selecting family members?

The abbreviation in the profile picture's name is a bit confusing. Does it refer to chat records or selecting family members?

Solution

Solution

When users choose an avatar, it will display detailed information about the family member. After that, they can click the "Select" button to confirm the selection of the family member.

When users choose an avatar, it will display detailed information about the family member. After that, they can click the "Select" button to confirm the selection of the family member.

Key Features

Key Features

Based on user research and testing, I defined four main features for Medbot.

Based on user research and testing, I defined four main features for Medbot.

Common Illness

Health Management

Prescription Renewal

Other Consultations.

Common Illness

Health Management

Prescription Renewal

Other Consultations.

These features cover most of the users’ daily healthcare needs. Additionally, I assigned a unique color to each feature, which is reflected in the AI diagnosis chat interface for better visual association and clarity.

These features cover most of the users’ daily healthcare needs. Additionally, I assigned a unique color to each feature, which is reflected in the AI diagnosis chat interface for better visual association and clarity.

01 - If an account includes multiple dependent users, the AI will ask to select the specific user before beginning the diagnosis.

01 - If an account includes multiple dependent users, the AI will ask to select the specific user before beginning the diagnosis.

02 - Users can upload photos, medical records, and other consultation materials to improve the accuracy of the AI diagnosis.

02 - Users can upload photos, medical records, and other consultation materials to improve the accuracy of the AI diagnosis.

03 - After the user clicks "AIgnosis," the AI will analyze the provided information and generate a diagnosis report.

03 - After the user clicks "AIgnosis," the AI will analyze the provided information and generate a diagnosis report.

04 - Users can add the AI-recommended treatment plan to their "Reminders" to ensure consistent follow-up and regular treatment.

04 - Users can add the AI-recommended treatment plan to their "Reminders" to ensure consistent follow-up and regular treatment.

Design System

Design System

| Color Palette |

| Color Palette |

| Typography |

| Typography |

| Icons |

| Icons |

| Components |

| Components |

Final Design

Final Design

Link to Prototype

Link to Prototype

Link to Prototype

Takeaways

Takeaways

  1. Expanding the Vision

  1. Expanding the Vision

In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.

In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.

In the beginning of the project, I only focused on how to use AI to increase the adoption of remote healthcare. However, through surveys, interviews, and analyzing existing apps, I discovered new opportunities to improve the overall remote healthcare experience.

  1. Seamless User Experience is Key

  1. Seamless User Experience is Key

Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.

Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.

Complex navigation or unclear steps can discourage users from fully utilizing the platform. A user-friendly design with clear task flows, accessible features, and minimal learning curves ensures they feel confident and supported throughout their healthcare journey.

Let's create together!

Cindy57.wu@gmail.com

Copyright© 2024 Cindy Wu. All rights reserved 💜

Let's create together!

Cindy57.wu@gmail.com

Copyright© 2024 Cindy Wu. All rights reserved 💜

Let's create together!

Cindy57.wu@gmail.com

Copyright© 2024 Cindy Wu. All rights reserved 💜

Let's create together!

Cindy57.wu@gmail.com

Copyright© 2024 Cindy Wu. All rights reserved 💜

Let's create together!

Cindy57.wu@gmail.com

Copyright© 2024 Cindy Wu. All rights reserved 💜